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Inbound and outbound dialler helping you to make cloud call Built-in CRM integration services for a seamless experience Progressive dialer software for intelligent call assignment. CRM Integration available for leading CRM providers like Zoho, Salesforce, Kapture, Freshsales and Fresh desk
Voicemail transcription supported by text to speech personalized messages Customized campaign flow which can be fed back into IVR flows OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database
Outbound and inbound calling with call patching Automatic call distribution API and webhook, detailed call logs and call management dashboard
Sticky agent coupled with barging/whispering/transfer Using same pilot number for both outbound and inbound flows API and webhooks integration with number masking for secure interactions
Bespoke IVRs for missed calls Automated call backs and scheduled SMS Integrated email reports
Website and panel integration which can feed into the IVR flow OTP based calling and verification solution for agent call patching Number masking for customer privacy at all ends
Virtual PBX enables intelligent call routing to relevant staff in admission, sales or support team Click2Call Solution allows instant connection to subject matter experts like teachers to solve queries Missed Call Solution allows calendarized SMS based reminders for fee collection
Complete call centre operations management with features like blended queue management AI manages call routing with smart IVR menus Customer privacy is ensured by number masking
Number masking solution ensures customer data is secure and not visible to delivery staff Management of COD (Cash on Delivery) service basis the requirement of each customer Hosted Contact Centre allows e-commerce company to support their delivery staff with single number
Hosted Call Connect and IVR solution for healthcare can connect doctors and patients in real-time Hosted Contact Centre helps setup patient follow-ups and payment collection Missed Call Solution helps to generate an automated reminder call to the patient
Click2Call Solutions enables timely delivery and end-to-end tracking Number masking solution ensures customer data is secure and not visible to drivers and delivery staff Hosted Call Connect helps customer connect with the logistic company to check their delivery statusMove your business communication setup to the best cloud telephony platform in India. Make the switch in less than an hour. Enable remote work, reduce costs, increase productivity and improve customer experience.
Cloud Telephony offers easier management for both your inbound and outbound business calls. Add-on features of a Cloud Telephony call center solution helps in revenue boosting and better customer engagement.
As communication becomes the cornerstone of business success, you learn to play more attention to various communication channels. Clients call, in particular, deserve careful consideration, and a move from traditional on-premises telephony to cloud telephony will emerge as a sensible choice. Here are some important benefits of these solutions.
As communication becomes the cornerstone of business success, you learn to pay more attention to various communication channels. Client calls, in particular, deserve careful consideration, and a move from traditional on-premises telephony to cloud telephony will emerge as a sensible choice. Here are some important benefits of these solutions.
With cloud telephony, employees can take calls via diverse channels, from desk phones at the workplace to smartphones while working from home or traveling.
With cloud telephony, you can closely monitor and track your business communications & use recorded calls for referencing & training purposes.
Another benefit of a cloud telephony system is the extensive scalability & customizability it offers; whether you want to expand in terms of the number of features or users, you can do so easily.
You can take advantage of considerable savings as you need not spend on installation & maintenance.
Cloud based systems are resilient and reliable because they keep your business and data secure. Expect to maintain business continuity even if a disaster strikes, thanks to safe and remote data centers.
With the cloud, you get much more than you expect - IVR, missed call services, call scheduling, real-time analytics, voicemail, bulk sms automation etc.
Cloud telephony systems reduce the workload of your sales and customer support teams and, as a result, they are able to deliver higher efficiency and better.
Now data breaches have become a thing of the past because cloud telephony service providers run the latest and most secure data protection protocols. They also maintain constant vigilance.
A carbon footprint corresponds to the effect of greenhouse gases produced. The infrastructure requirements of cloud telephony systems are minimal. So they don't serve as a major carbon footprint and serve as a green initiative.
On-premises phones and ivr setup have many costs. An on-premises system requires on-site servers, support & maintenance all of which continue to add up.
If you plan to add more team members in your ivr setup in cloud telephony, cloud-based phones make more sense. Scaling these types of ivr setups is easy and you can easily control from an admin panel. You can add a new user in Cloud Telephony IVR with a few clicks. There is no need to call any support center for these tasks.
To maintain the pace with a changing workforce environment and their expectations, you will need to embrace cloud telephony for your communications, support and more.
Future-proofing your business depends a lot on the technology you choose: Cloud telephony or On premises IVR Setup . Cloud Telephony systems deliver benefits that will see you through for years to come. See what the Cloud Telephony can do for you, Book a Free Demo for More details with the Kit19 sales team.
