Campaign

• Event Triggered Campaigns
• Run a sequence of activities when an event is triggered
• Scheduled Campaign
• SMS / Mail / Voice Campaigns
• Advance Campaigns
• Webform to Ticket
• Group Based Campaigns
• Google Adwords Campaign

Landing Pages

• Drag & Drop Landing Pages
• Predefined Templates
• SMS / Mail / Voice Integration
• Multi Currency Support
• Personalized Landing Page
• Landing Page Tracking
• SMS / Mail / Voice Integration
• Host on Self Domain

Webform

• Embed web form
• Use as Pop-up
• Drag & Drop Web Forms
• Predefined Templates
• Web form to Ticket & Order
• Web Form to Order
• Personalized Web Form
• Web Form Tracking
• SMS / Mail / Voice Integration
• Host on Self Domain

Digital Campaign

• Have you given up advertising with Google or facebook because it was too confusing or may be because you didn’t get desired results? Or did you try advertising on these platforms through an agency and ended up paying hefty amount just for ad set up and maintenance.
• Even if you managed to master getting leads through these platforms, shuffling between them is no joke either.
• Trust us, we’ve been there too and that’s the reason we came up with this feature of Digital Marketing on these platforms right from Kit19. While doing so, we took at most care to simplify things so you won’t face the challenges that deter you from harnessing these powerful platforms.
• We know that ad success largely depends on 3 things, the audience you choose, the content you create and of course, your product. Using Kit19’s digital marketing feature, you don’t have to worry about the first two. Further, the process of creating ad is made so simple that even a novice can create high performing ads.
• With pre-created audience for almost all industries and automated content creation for your creative's, Kit19 masters the art of churning out facebook and google campaigns that deliver.

Email Integration

• Integrate your mails with Kit19
• Send and receive mails from your id to your enquiries/leads
• Automated lead/enquiry mapping
• Automated Lead creation and assignment
• Track each mail open
• Track each link open in mail
• Unlimited rich text templates
• Personalize mails with leads' details
• Perform actions like creating tasks/appointments/tickets or sending mail for parsing

Social Media Integration

• Integrate facebook pages and facebook forms with Kit19
• Capture all digital and social media leads through web forms
• Auto lead capturing
• Auto lead creation and assignment
• Triggered SMS/Mail/Connect to agent
• Campaigns on lead creation
• Integration link with Youtube, Twitter & Instagram

Private Short URL

• Unlimited Visit
• Used In SMS Tracking
• API's
• Dynamic Destination URL
• Customer Domains
• SSL Certification

Cloud Telephony

• Unlimited Customized IVR Flows
• Real Time Personalization in Voice
• Multilingual Voice Support
• Call to Ticket & Lead
• Virtual Call Center
• SMS / Mail Integration
• API's
• Voice Broadcast

Online Meeting

• Seamlessly organize one-on-one meetings with your prospects.
• Host engaging webinars to showcase your expertise.
• Collaborate with your clients effortlessly.
• Record meetings for future reference.
• Chat, take notes, and share screens/documents during the meetings.
• Set up recurring meetings, making scheduling a breeze.
• Create public webinars to boost your brand visibility.
• Customize registration forms for a personalized experience.
• Restrict participants based on your criteria.

Chatbot

• Chatbots are a new and innovative way to communicate with your customers. By using chatbots, businesses can automate their customer service and keep their customers updated on their latest products and services. WhatsApp chatbots can also be used to promote your brand and build customer loyalty.
• With Kit19’s chatbot, apart from the basic automation, you can perform Kit19 specific tasks as well. The chatbot allows you to create follow ups, tasks, appointments, move pipeline stages, Send SMS, Mail, Voice, run a webhook, update a lead and notify your users etc.
• These chatbots can be invoked using the automation rules so you can invoke different chatbots based on the customer who is chatting or based on their inputs. You can even use these chatbots on your website to assist your customers

Task & Appointment Management

• Customized Follow ups
• Assign a Task to Individual
• Assign Meeting to Individual
• Assign a Meeting to Group
• Collaborate by adding comments / files to tasks
• Track Result of Each Task
• Track Result of Each Appointment

Docs Library

We understand the struggle of digging through desktops and the inconvenience of being away from your files when you need them most. That's why we've introduced the Docs Library in Kit19, your CRM's new best friend:

• Store files, documents, and resources right within Kit19.
• Seamlessly integrate these files into your Kit19 CRM workflow.
• Stay productive, even when you're on the go.
• Access your catalogs4, presentations, price lists, logos, and more from anywhere, anytime.
• Eliminate the need for constant back-and-forth between your desktop and CRM.

Ticket Management

• Custom Support Portal
• Multilingual Support
• Mail to Ticket
• Call to Ticket
• Webform to Ticket
• Customized Feedbacks
• Ticket Dispatch Automation
• Event Based Notification
• Custom SLA
• Custom Roles
• Detailed Report

Field Force Management

• Real Time Location tracking
• Shifts/ Roaster/ Attendance/ Leave management
• Rules to manage any kind of field agents
• Appointment management
• Expense Claim Management
• Custom forms for check-in/sign in
• Check-in / geofence / compliance breach alerts
• Geo verified sign in / meetings
• Team Collaboration/ Comments for meetings

Elevate Collaboration with Team Chat

Introducing the Enterprise Collaboration Module you've been waiting for – Team Chat by Kit19. This feature empowers your team's communication and collaboration in ways you've never imagined:

• Chat, voice call, and video call with your colleagues effortlessly.
• Create dynamic groups for Branches, Territories, and Teams.
• Conduct group chats, calls, and video meetings.
• Reach your entire team with one-to-many broadcasts.
• Have full control over user permissions.
• Share documents, contacts, location, audio, videos, and more.
• Seamlessly exchange leads, inquiries, tasks, appointments, and events.
• Access call and video recordings for a comprehensive overview.
• Automate repetitive tasks and event reminders with bots.
• Create public groups to broadcast company announcements.

Workflows

• Workflows are a set of operations that you follow to achieve a particular objective. These operations can be time critical and required to be followed in the same order in order to get the desired results. Often these processes require an involvement of more than one person or departments to work in sync which becomes difficult in real life scenario and makes them prone to failure. This leads to choas, productivity loss and wrong business decisions.
• Automating repetitive workflows makes them more reliable and measurable. Kit19's visual drag and drop workflows make it easy for you to build multi step workflows and review their results for making better decisions. Being able to use the results from the previous steps in all subsequent steps and condition based execution of the steps takes away the pain of remembering and logging all outcomes manually. With over 100 triggered CRM events or a customized schedule to invoke your workflows, and actions comprising custom webhooks, you just have to do one more thing: Saying goodbye to chaos while the workflows do their stuff

Mobile Application

• Track Field Staff
• Lead Management
• All Call Tracking
• Notification
• Track field staff's location
• Set on field/off field to enable/disable tracking
• Get real time location reports
• Get historic location reports

Staff Time Tracker

• Monitor your employees from anywhere
• Automated tracking for remote/distributed teams
• Track Apps, URLs & Offline Time
• Capture auto screenshots of employees screens
• Offline tracking
• Shift scheduling
• Get employee attendance
• Be notified if a user goes on a long break
• Be notified if a user logs in late
• Be notified if a user works less than required
• No more time wastage by employees
• Customize unproductive apps & know how long employees spent on these apps

Kit19 AI Tool

• Do you struggle for good content everytime you want to send an attractive mailer or a message to your customers? Or when you want to write a contract or a formal legal agreement but the lawyer asks for a handsome amount? Or may be when you just want to write a warning letter to your employee ? Or maybe an article for digital marketing?
• If you find yourselves in these situations, then this tool is here to ease you of many worries. Creative connect for digital marketing or formal agreement, Mathematical calculations or even language translations, this tool will answer your questions and even entertain you with funny jokes.
• Grammar correction, summarizing or detailing , this tool can do just about everything, if it has to do something with words.
• With its super easy interface, you can use the predefined templates or create any custom scenario that fits your needs. Featuring 4 levels of AI advancement, it is capable of carrying out simple operations and solving complex algorithms alike. And it is definitely your go-to thing if you want results fast.
• Say goodbye to your content writer who charges you hefty and delivers in a day.
• Use Kit19 AI tool and get your job done in a jiff at a fraction of what you pay.

Control Access & Activities with Roles

• Use predefined roles or create custom roles for your staff
• Hierarchy allows to control access of records
• Permissions to allow / disallow almost all activities
• Granular control over each entity and activity
• Visual drag and drop hierarchy
• Audit user’s activity (coming soon)

WhatsApp Messenger

• Connect with over 2 billion users worldwide on their favourite platform
• Integrate Whatsapp business API
• Import contacts
• Send and recieve free chat messages during Customer Care window
• Create multilingual templates
• Send Notifications messages outside customer care window
• Multi user support
• Automated replies
• Automated lead/enquiry mapping
• Automated Lead creation and assignment
• Send auto prompts to users to extend customer care window
• Create auto chat at various lead activities like conversions, task completion, ticket
• creation/resolution etc
• Bulk messaging broadcast
• Chatbot integration

WhatsApp Automation

• Create automation rules based on user details / message
• Reply vis text, image, doc, video, snippet or template on Whatsapp
• Create and run a sequence of activities when a user initiates chat
• Send SMS / Mail / Voice / Run webhook
• Capture user’s input in lead details

WhatsApp Commerce

• You can now sell your products/services on whatsapp using this feature. If you are using Whatsapp business platform, your customers are already communicating to you through this channel. You can leverage this engagement further by creating your catalogue that your users can view and shop from.
• Whatsapp commerce is gaining huge popularity among whatsapp users since it is easy to use and doesn’t require logging in besides providing smooth and faster checkouts.
• At Kit19, you have an added advantage of uploading your Kit19 products on Whatsapp directly. You can view your orders, set up payment methods and even automate checkout (coming soon). This automation allows you to set flows for cart submission, abandonment and order processing

SMS / Mail / Google Business Messaging

• Personalisation
• Scheduling
• Pre - defined Templates
• Tracking
• API's
• Flash / Unicode
• SMS to WhatsApp, Mail, and call
• SMS with Insta Connect